What Structured Engagement Actually Delivers.
Results in technology modernization are rarely the product of better vendor selection alone. They are the product of better decisions — made with complete information, at the right time, within a disciplined process.
Every outcome documented here begins the same way: with a structured assessment of what exists, what it costs, and what it should cost. From there, the process determines the result.
Example Engagement — Regional Financial Institution
$27,559
Monthly OPEX Reallocated
$6,282.87
Net Monthly OPEX Saved
~23 Months
Payback Period
Engagement Scope
Comprehensive line-by-line service audit across network, voice, and infrastructure contracts
Redundant fiber architecture redesign and activation
Disaster recovery colocation strategy implementation
Webex UC/CC modernization deployment
Structured vendor renegotiation and lifecycle alignment
Modernization was funded through structural reallocation—not incremental budget expansion.
THE METHOD BEHIND THE OUTCOMES
Results don't come from better vendor options. They come from better process.
Ad hoc renegotiation and uncontrolled vendor comparison produce inconsistent outcomes. The results documented here — and the results possible in your environment — follow from a disciplined framework applied the same way in every engagement.
It begins with a complete audit: every contract, every line item, every renewal date, every rate benchmarked against current market. Most organizations haven't done this. Most vendors are counting on it.
From that baseline, we structure market engagement on your behalf — controlling the vendor conversation, normalizing proposals, and modeling the true financial impact of each option. You receive a documented executive recommendation before any decision is made.
Beyond selection, Outcome Stewardship™ protects what was built: SLA accountability, billing audit, renewal oversight, and performance governance that ensures your modernization compounds in value over time.
Simplify
Contract Optimization Review™ — complete audit of vendor exposure, cost structure, and renewal risk.
Accelerate
Structured Market Engagement™ — controlled vendor process, financial modeling, documented recommendation.
Optimize
Outcome Stewardship™ — implementation governance, billing audit, and renewal oversight beyond selection.
The following outcomes reflect documented results from organizations in banking, healthcare, and government — achieved through platforms and providers within the Converge IP supplier portfolio. They represent what structured engagement, applied to the right environment, consistently produces.
WHERE RESULTS TYPICALLY APPEAR
Four domains. Documented impact across all of them.
📞 Communications & Contact Center Modernization
A Forrester TEI study of Webex Contact Center documented 304% ROI with payback in under six months
First Horizon Bank migrated 1,500 agents to Webex and achieved an 87% self-service rate across 1.1 million customers following a major merger
Five9's Forrester TEI study found $14.5M in total business value, including 120 seconds saved per agent contact and a 30% reduction in agent turnover
Central Bank implemented Five9 Intelligent Virtual Agent and achieved an 80% NLP self-service success rate while preserving the community banking experience through consolidation
🏦 Infrastructure, Colocation & Recovery
A U.S. regional healthcare system migrated from a legacy private data center to Equinix colocation, establishing a HIPAA-compliant hybrid cloud environment with HA/DR — replacing aging infrastructure without full public cloud commitment
A nonprofit medical association built a multicloud DRaaS environment at Equinix, achieving a high-availability, geographically separated recovery architecture
State and local government agencies have used Equinix colocation to shift data center burden from high CAPEX ownership to predictable OPEX while maintaining data control and compliance posture
🏥 AI-Driven Revenue & Patient Access (Healthcare)
42 North Dental automated 100,000+ calls monthly via IntelePeer and collected over $7M — including $1.8M from balances more than 180 days past due
A $100M multi-site healthcare organization achieved a 4.3% net margin improvement through AI-driven scheduling, plus $2M in recovered A/R
Unio Health Partners reduced no-show rates by 25% and automated up to 60% of scheduling interactions
IntelePeer customers across healthcare automate more than 90% of routine administrative calls with up to 3× ROI in under six months
💰 Cost Recovery & Contract Discipline
7–12% of technology invoices contain billing errors — most go uncontested
Unused lines, idle seats, and forgotten subscriptions typically represent 15–20% of total technology spend
Organizations entering contract renewal with benchmarked data typically realize 18–25% savings
Auto-renewal traps — unfavorable escalators, evergreen clauses, punishing cancellation terms — frequently exceed single-contract savings when caught in advance
Results sourced from Forrester Total Economic Impact™ studies and published case studies from Cisco/Webex, Five9, IntelePeer, and Equinix — strategic providers within the Converge IP portfolio.
BY INDUSTRY
Outcomes shaped by the environments that demand the most.
Banking & Finance
Continuous branch operations, compliance-aware communications, disaster recovery confidence, and contract discipline that protects financial integrity under regulatory scrutiny.
Healthcare
Reduced front-desk burden, improved patient access and scheduling throughput, AI-driven revenue cycle recovery, and infrastructure that supports PHI compliance and care delivery continuity.
Government
Accountable modernization within procurement constraints, predictable OPEX aligned to budget cycles, and defensible vendor decisions that hold up to public oversight.
Detailed Engagement Brief Available
For IT leaders who would like to review the full engagement structure, audit methodology, financial modeling approach, and modernization roadmap sequencing, a detailed case brief is available.
Identify the Structural Opportunities Within Your Environment.
Whether reviewing existing contracts or planning a major modernization initiative, a disciplined assessment clarifies what's possible — before any decisions are made.