Contact Center
Contact Center-as-a-Service ("CCaaS") is an exciting new take on a previously expensive premise-based solution. Before this service was moved to the cloud, the latest call center technologies were only available to the businesses able to afford the very costly equipment needed. If a smaller business was able to afford the equipment, features such as chat or e-mail may have just cost too much to justify. Integration with their CRM system would have been another charge out of reach to many.
Enter the "Contact Center-as-a-Service" model. Smaller companies are now able to embrace technologies and features only afforded by larger call centers by paying on a per-seat basis. Little to no equipment is needed for the call center functionality. This simplifies integration, allows you to more easily employ a distributed workforce, and enables you to recover more quickly in the event of a natural disaster. And because its in the cloud, upgrades are seamless and security is handled by the experts.
Interactive Assessment for Contact Center
CCaaS- Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
Key CCaaS Suppliers
