Unified Communications
At Converge IP, we understand the importance of effective communication for your business. That's why we offer a range of Unified Communications (UC) solutions to help your team collaborate more efficiently and stay connected with your customers.
Technology Overview
Unified Communication as a Service (UCaaS) is a suite of products brought together to enable users to communicate more effectively and efficiently. The basis of this service is typically a Hosted PBX (HPBX) solution which moves your traditional phone system to the cloud using high quality VoIP technology. Our UC solutions cover a wide range of technologies, including phone systems, voice solutions, video conferencing, instant messaging, presence, and more.
Most solutions include an app allowing you to place and receive calls on your computer, tablet, or mobile phone using your business number.
Most have video calling and screen sharing capabilities for easier "webinar" functionality.
Instant messaging functions are also common, keeping all chat, call, and voice mail history in one convenient place.
Integration with your third party CRM or ERP applications further streamline your business processes.
Benefits
By adopting a UC solution, your business can benefit from improved productivity, enhanced customer service, and streamlined communication processes.
Since the "brains" are in the cloud, it provides a greater degree of flexibility, mobility, and adoptability.
Hardware solutions that were once very expensive to purchase are now available affordably as a “per seat” price, allowing businesses to “punch above their weight.”
The cloud architecture makes administration, repairs, MAC, and disaster recovery a breeze by simplifying many of the functions you'd otherwise have to call a technician to perform.
The “as-a-service” model allows you to move traditional CAPEX to OPEX.
Why Converge IP?
We work with the world's top UC providers, including Microsoft, RingCentral, Zoom, Cisco, 8x8, Dialpad, GoTo, Vonage, Sangoma, and many others. Our partnerships with these vendors allow us to provide you with access to the latest technologies, features, and integrations, all backed by the reliability and security you need for your business.
With our expertise and experience, we'll help you assess your needs and select the best solution for your business. At Converge IP, we pride ourselves on our vendor-agnostic approach, which means we'll only engage the best-equipped providers to meet your needs. This ensures that you receive the most suitable solution for your business, without being limited to a single provider or technology.
Contact us today to learn more about our Unified Communications solutions and how we can help your business communicate more effectively.
Interactive Assessments for Unified Communications
UCaaS- Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.
UCaaS for MS Teams- Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.
Key UCaaS Suppliers
